SEI PagerDuty integration

PagerDuty specializes in a SaaS incident response platform for IT departments.

Use the SEI PagerDuty integration to integrate SEI with any Cloud-based PagerDuty account/plan.

Requirements

To use the SEI PagerDuty integration, you need a read-only PagerDuty API key. Copy the key somewhere that you can retrieve it when you configure the integration. For instructions, go to the PagerDuty documentation on API Access Keys.

Creating a read-only PagerDuty API key.

Configure the integration

Cloud

1. In your Harness project, go to the SEI module, and select Account.

2. Select Integrations under Data Settings.

3. Select Available Integrations, locate the PagerDuty integration, and select Install.

4. Configure and save the integration.

   • URL: Enter https://api.pagerduty.com, unless you have a special use case that requires a different URL.
   • Username: The email address of the user that created the API key in PagerDuty.
   • API Key: Enter your PagerDuty API key.
   • Name: Enter a name for the integration.
   • Description and Tags are optional.

To integrate with an on-premises PagerDuty offering, you must use an Ingestion Satellite.

Satellite

The steps for configuring the integration using Satellite is similar to configuring the integration on cloud, with the exception of using satellite to communicate with the Pagerduty server.

Make sure to select the satellite integration checkbox while configuring the integration. Once you save the integration a satellite.yml file will be automatically generated and downloaded to your computer. Update it following the instructions here.

Here’s a sample satellite.yml file

satellite:
  tenant: <ACCOUNT_ID>
  api_key: <ACCOUNT_API_KEY>
  url: 'https://app.harness.io/gratis/sei/api' # Note that this URL is relative to the environment you are using.
integrations:
  - id: '<INTEGRATION_ID>'
    application: pagerduty
    url: <PAGERDUTY_INSTANCE_URL>
    username: <PAGERDUTY_USERNAME>
    api_key: <PAGERDUTY_API_KEY>

If you encounter any issues during the integration process, go to the Satellite integration Troubleshooting and FAQs.